Clear about
your data.

Who this policy covers

This policy explains how bioQ Eco Solutions Pvt. Ltd. handles personal information collected through bioq.in, including when you contact us about corporate gifting, ask for a shortlist or choose website analytics.

Information you choose to share

If you contact us through WhatsApp, phone, email or a website brief, you may share details such as your name, company, contact details, quantity, budget, required date and product requirement. We use this information to respond, prepare a recommendation or quote, manage an order, and keep an appropriate business record.

On our contact page, completing a brief prepares a WhatsApp message for you to review. The information is sent to bioQ only if you choose to send that message in WhatsApp.

We do not use enquiry details for marketing messages unless you ask to receive them or give clear consent.

Website storage

The website may store a product shortlist and your analytics choice in your browser so they continue to work as you move between pages. This information stays on your device unless you choose to share a shortlist or brief with bioQ.

Optional analytics

We use Google Tag Manager and Google Analytics to understand which pages and actions are useful. They are configured for analytics only: advertising storage, advertising personalisation and advertising user data remain disabled.

We do not load Google Tag Manager or Google Analytics, or measure website interactions, until you choose Accept analytics. If you accept, Google Analytics may use analytics cookies for fuller website measurement. Our custom website interaction events also remain off unless you accept.

You can change your choice at any time with Cookie settings in the footer.

Service providers

We use service providers that help us operate the website or communicate with you. Depending on your choices and how you contact us, these may include website hosting, product-data services, Google Analytics and WhatsApp. Each service handles information under its own terms and privacy practices.

How long we keep information

We keep an enquiry or quote that does not become an order for up to 24 months, unless there is a live business, legal or dispute-related reason to keep it longer. We retain completed-order and invoice information for the period required by law, or as otherwise reasonably needed to manage the business relationship or resolve a concern.

Your choices

You can choose not to provide optional information, decline analytics, or ask us about the personal information you have shared with bioQ. Where applicable, you may ask us to correct or delete information, subject to legitimate business, legal and record-keeping requirements. If you are outside India, you may have additional rights under the privacy law that applies where you live; contact us and we will consider your request.